Category Archives: thoughts

Wilmington Trip

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Sandie and I took a long weekend and drove up/over to Wilmington, NC, last Friday. She lived there for about 14 years and wanted to show me around a bit and reconnect with some old friends.

We tried to go to a seafood place at Wrightsville Beach for dinner Friday, but the line to get is was so long that we bailed on the idea and got Mexican food instead.

Saturday, we went to the historic district, took a walking tour, and got some seafood at a bar and grill (which was actually really good). Saturday night, we drove past Sandie’s old house and she spotted a neighbor “kid” (now with two kids of his own) that she recognized from her time there, so we wound up spending an hour at their house. Not overly thrilling for ME (shoot, I didn’t know anybody), but she had a good time.

Sandie and one of her old buddies pose in front of a giant basket of French fries

That evening, we went to one of her old hangs – a pool/dart bar – and hung out with some of her old friends while being filled with bourbon by one of her old bartenders.

Fortunately, we got an Uber driver for that last, because the bourbon was pretty freaking good.

Wilmington has an extraordinary history as one of the earliest, largest, and most influential towns in North Carolina – Cornelius Harnett, for example, was a signer of the Articles of Confederation and a native Wilmingtonian – but it also has a pretty dark period which was nearly forgotten until just the last 10 years or so. I’m speaking, of course, about the Wilmington Massacre of 1989. During a few days in November of that year, a group of White Supremacist Democrats not only completed the only successful coup d’etat in American history, but also exiled the majority of the city’s prominent blacks (and a good number of sympathetic whites), and murdered between 10 and 200 other blacks (nobody seems to have a good grasp on the actual number). As a result, huge numbers of blacks fled the city, flipping it from majority black to majority white literally overnight, draining it of skilled and unskilled labor, and pretty much handcuffing it economically.

The massacre can in some ways be considered to be the spark that spread Jim Crow throughout the south, as it became a blueprint for Southern Democrats on how to disenfranchise blacks without also losing the poor/illiterate whites. One enduring legacy – in 1898, blacks made up 56% of the population in Wilmington. Today, that number is 16%. This is not a spurious relationship – Wilmington today is still seen by many blacks as somewhat of a sundown town.

If you’d like to learn more about this, check out Wilmington’s Lie – a well-told and well-researched tome covering the event itself, the political causes of it, and the political fallout from it. I found it to be eye-opening, depressing, and fascinating – and quite relevant to today’s political and racial climate.

Grave of Cornelius Harnett

The Eve of Destruction

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Once again, I’ve managed to go a couple of months with nothing new written here – which is sort of odd, because a lot of new things have happened since August. I guess the most earth-shaking is that I’ve kinda started dating again. At the end of the last post, I mentioned that a couple of friends and I might hike up to Bob Bald since Joyce Kilmer was open. The two friends were one of my bartenders and one of her girlfriends, and the bartender bailed – so the girlfriend and I went alone, had a nice couple of days (in spite of the fact that we went up in the tail end of a hurricane), and decided to continue seeing each other when we got back to the big city.

As it turns out, Sandie (I’ll call her “Sandie” here – largely because that’s her name) bought a fixer-upper of a house several years ago, and she’s fixered-up the hell out of it since then; so she’s been very interested in making me move a lot faster with my own projects. What that means, frankly, is that she’d demolish my entire house if I let her. I’m not letting her. I’ve given her the upstairs guest bathroom as her own makeover project while I focus on replacing the floors in the rest of the house – at my own pace, thanks very much – which has been the plan all along.

The first step of that project was to buy some new power tools. Partly because I’d need them for putting down the floors, and partly because I needed them to build a new workbench so that I could clear up some space in my garage so that I’d have room in it for three pallets of laminate and my car. So I dipped into the refi money and bought a new table saw, miter saw, and brad nailer.

Yeah, so I didn’t really NEED the brad nailer, but I’ve always wanted one and I was in the store and…things just happened.

Next, I needed to buy enough lumber to make a long, sturdy workbench in the garage. The idea being that I’d be able to get rid of at least two of the three “benches” that are in the garage now and have plenty of room for the laminate. I built the bench top during the weekend of September 27th, and was moving along nicely….until I got word on the 28th that the laminate, which was supposed to have been delivered in the middle of October, would be delivered the following day. I spent much of the 28th moving as much stuff as I could out of the garage and into the attic above the garage, and throwing out a bunch of other things. Rather than freeing up room by replacing three benches with one, I actually received the pallets with FOUR benches in the garage (one being only half-built).

But I managed to get the pallets in.

I also managed to finish the bench – last night. The final glue-up for the top of it (a piece of MDF) is the subject of this post’s featured photo. The final product ended up looking like this:

So far, I haven’t actually started putting in the new floor. Sandie, however, has gone crazy on the guest bathroom. She removed the stipple from the ceiling, then spackled it (and the walls), sanded everything, primed and painted the ceiling, and has primed the walls.

She also managed to talk me into buying bead board for the walls, a new sink, new sink hardware, new light fixtures, and a new fan cover. Somehow, she convinced me to take out the toilet – which I did yesterday, which resulted in a whole new set of problems and necessitated my having to buy a new Dremel multi-tool in order to get the busted closet flange out of the main pipe (in addition to buying a new flange and the ever-popular wax ring). I also determined that the sub-floor around the toilet might be suspect, and I may have to replace that (leading to removing the bathtub and vanity). I dearly hope not. The bathroom will end up looking amazing. Of that, I have very little doubt. I’d never planned to spend so much time or effort on it, however. I just want to put the floors down, to take my time doing so, and to deal with whatever comes up next….NEXT. Some people like to do everything at once. I’m not one of those people.

In the good news department, I’ll be heading back to Cheboygan next month and spending a week in the 14-Foot Shoals cabin at Cheboygan State Park. I opted for a “staycation” last year – worried that I waited too late and I might have a problem with snow at the Straits of Mackinaw – and I was unable to get the kind of relaxation that I needed. Combined with my health issues at the beginning of this year (along with other pandemic-related things), missing that week away really took a toll on me this year. I’m really looking forward to just going to my little cabin on the shore, putting a nice fire in the stove, and doing absolutely nothing for 6 days. If I get snowed in, I’ll find a way to dig out. Nothing’s stopping me from going this year.

And that should bring everybody pretty much up to speed. I’ll try (again) not to wait two months to update this – but maybe I’ll wait a month and update it from my phone when I get to Cheboygan.

Weight Lifted

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Went to a vascular surgeon on Monday morning to get the ol’ carotid arteries checked out. That’s something I never dreamed that I’d be saying as little as 4 months ago, but apparently 2020 is just going to be one of those years where weird shit comes at you from every direction. Lose control of your eyes in January. Find out you’ve got carotid stenosis in February. Get hit by a global pandemic in March. Develop chest tightness in April.

Can’t say that I’m really looking forward to May.

However, the visit to the vasculatorium© turned out okay for me. Got my temp taken (98.4, I think), BP (140/85, I think – heart rate was 76), weight (170). Got to talk to about 14 different people, none of whom was the doctor that I made the appointment with. Got to regale them all with stories of why I went to the ER in January, and two of them made me smile and pull their fingers and raise my eyebrows and stick out my tongue. Both approved of my performances and declared that I haven’t had a stroke.

Then I went in for an ultrasound of the arteries, and that was pleasant enough experience. Had a lovely technician basically massage my neck for 10 minutes and then leave.

At long last, the actual DOCTOR doctor came into the room…and made me smile and pull his fingers and raise my eyebrows and stick out my tongue, before approving of my performances and declaring that I haven’t had a stroke. I was beginning to wonder if anyone there had bothered to read the reports from the ER saying, “no stroke.”

The dude finally got around to my carotids and told me that, yeah, there was some blockage in both. He drew a very bad representation of a carotid artery on a piece of paper and showed me where said blockage was. Then he said that it was under 50% in both of them, no surgery, come back and check again in a year.

I said, “That’s it?” Yep. That’s it. I asked what the actual percentage of blockage is, and he said, “Under 50%. That’s about as specific as I can get.” I asked if either artery is more blocked than the other, and he said, “No. About the same.” I asked what would happen if it gets to be more than 50% and he said, “If it’s under 80%, you’ll need to check it every 6 months. If it’s over, then we’ll talk about surgery.”

So I made an appointment for April, 2021, and I left. And I felt much better than I have since the first week of February, when my GP made it seem as if my carotids were both about to explode. I’ve got another appointment with him in a few weeks and I might tell him he’s a jerk…or I might just get a prescription refill and be on my way. In either case, I won’t be as stressed as I was a week ago.

In other news, the family had a zoom conference call on Sunday afternoon, and it became apparent that I need to get remote access into Dad’s computer so that I can get him set up correctly should we do it again (and I hope we do, as it was enjoyable).

I’ve been trying to get some estimates from landscapers to see what can be done with my back yards. So far, I’m having a hard time getting any of them to call me back. Guess they don’t want money?

Insurance agent is supposed to be coming to look at my roof next Monday – I’d really love to get THAT fixed.

Oh yeah – Right Networks acquired another company yesterday – Rootworks. As I understand it, that acquisition puts us in a pretty good spot to become the go-to cloud company for any CPA firms with fewer than 300 users. I’ve decided to be positive for a change and to believe that I’ll be able to work at RN until I retire. Maybe not as lucratively as I’d once assumed, but comfortably enough, I guess. And if the house has a new roof and good-looking backyard, maybe I can even get a nice chunk of change for it if I want to move to a shack in the mountains.

A Day in the Life

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Since I’m being the responsible, “socially-distanced” individual (working from home), I figured I might as well try to update a post throughout the course of a day at work. I’m a few hours late – started work at about 7:30 this morning – but I’ll gloss over those three hours and keep things updated going forward.

I started the day by kicking Joshua out of my office chair. He’s decided that it’s his. I’ve decided that he can have it when I don’t want it; and, since I’m bigger than he is, I get the last word. He and Boo are currently sharing the cat tree by the front window.

Lazy Morning Kitty Tree

Spent some time BS’ing via Microsoft Teams (chat) with the other leads in Alpharetta – who’s feeling sick, who’s buying ammunition (not kidding!), how are teams are handling the enforced isolation, etc. While doing this, I went through my team’s ticket list trying to identify cases that could be resolved or needed updates. I also started working on the cases that were auto-assigned to me overnight.

At around 9:00, the “Open Office Hours – Coffee Chat” meeting started. This is something that my boss put together on Monday as daily meeting for anybody who wants to join it (webcams, microphones, and chat) just to combat the feeling of isolation that some folks might be having. It’s a good idea and people seem to enjoy it. Early on – from 9:00 to 9:15 or so – pretty much everyone who’s working will be in the meeting, just to shoot the shit about nothing or to ask questions about specific tickets. After that, people just start to drop out and get back to focusing on their work.

One of the tickets that I’ve been working on since 9:30 or so has to do with a user email account that’s having problems. I’ve been unable to attach to it with my own testing account, which is a red flag. Other users have said that they’ve gotten kickback messages when trying to send something to the problem address, but I’ve been unable to replicate that. So I’m waiting on a few more details from the users before opening a case with Microsoft.

Right now, I’m putting together call and ticket statistics from yesterday for my team.

Got the stats out. Now I’m trying to coach one of my people on what sounds like an incredibly simple ticket (a user can’t get connected to a Citrix session), and it’s like pulling teeth to get my person to follow simple troubleshooting steps. We’ve been dealing with a lot of clients having problems getting set up to work from home this week – everything from, “My monitors look funny,” to “How do I print to the office?”

The answer to that last question, should you be wondering, is, “You don’t. And why on earth would you want to?”

At any rate, if a user can’t get connected, there are only about 3 things it could be. I could jump into the call and do this work for my direct report, but I really want her to figure it out on her own. I get amazingly frustrated when my people don’t follow the simple troubleshooting steps that I preach to them every week.

20 minutes later and she still hasn’t figured it out. She also hasn’t answered any of the three troubleshooting questions that I put in front of her. I know that she’s expecting me to jump into her call, jump onto the remote machine, and fix it for her. It’s not going to happen. I have a meeting in 10 minutes – ironically enough, one concerning how to deal with “uncomfortable” discussions with our consultants – and she’s either going to have to figure it out by herself or get some help from the rest of the team.

She did end up getting help from one of my senior consultants. As expected, it was an incredibly simple fix (literally – click “Reset”).

The meeting was a rundown of new procedures for issuing warnings (verbal, documented, written), PIPs (performance improvement plans), and terminations if the warnings and the PIP don’t work. Happy stuff.

Speaking of happy stuff, I’ve learned that a large number of sporting/gun stores in the metro area are running out of guns and ammunition. This bothers me. A week ago, we were in a normal society. Now we’ve got people stockpiling firearms? Believe it or not, I registered at Adventure Outdoors – literally the largest gun store in the world. Perhaps I have to finally pull the trigger (no pun intended) and buy an actual gun, rather than counting on the BB pistol I’ve got to deter people.

We’re now in a possible SysInc (System Incident), although it looks like it might be restricted to a couple of cities in Texas where ISPs are having trouble. Not surprising, since the load on them from people suddenly deciding to work from home is probably pretty intense.

Chamberlain has replaced Joshua and Boo on the Kitty Tree. Joshua has – you guessed it – settled into my office chair. I’m standing. Good thing I brought home the Varidesk when I moved from the office!

Chamberlain loves to sleep near an open window

This afternoon has been fairly slow. We’re still having clients call in regarding disconnects, but it’s become widely known that multiple ISPs are having problems and there’s isn’t really much we can do about it.

My team has chugged away and we’ve gotten back down under 30 tickets, though how long that will last I don’t know. A couple of my guys will be working tomorrow, so that will help. Call volume will be low and I hope they can snipe some of the low-hanging fruit on our ticket board.

At 3:00, we had “Beer Cart Friday – Virtual Style,” which was interesting. Normally on Fridays, we push a literal beer cart around the office and everyone grabs a beer. Today, we all just took pictures of ourselves holding up beers (or a shot of bourbon in my case) and shared them in our internal bulletin board.

I’m just wrapping things up now – helping some younger consultants with tickets that they’re working for my clients, finding documents for them, etc. Most of my team has gone offline for the day, and I’m not far from joining them. So I’ll wrap this up here. Happy Friday!

Virtual Beer Cart Friday

Pandemic!

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Been quite a while since I did anything with this, and I’ve been keenly aware of that fact. Oddly enough, a bunch of stuff has happened since I left wrote an entry, and I wasn’t completely sure how I wanted to approach writing about it. So let’s just jump into everything.

While driving into work on Tuesday, January 27th, I slowly began to realize that I couldn’t see. Fortunately, I was almost at work by the time I figured out what was happening. It wasn’t that I was going blind – my eyes basically just stopped working together. My right pupil was larger than my left, it was basically impossible to focus on anything that wasn’t directly in front of me, and if I moved my head (hence having to focus on something ELSE right in front of me), it’d take probably 5 seconds to get that new focus.

As I said, I didn’t really figure out that this was happening until quite a bit later. I just knew that it was getting more and more difficult to really see anything. That may help explain how it is that I got myself to work, told my boss something was going on, looked up directions to the hospital, and drove myself there. I told the woman at the front desk that I thought I might be having a stroke, and she lost no time in getting me through the doors and sitting me in front of a doctor.

And another doctor. And some nurses. And some other people. They squeezed and shone lights on me and gave me a couple of CT scans and plugged about 500 wires into me and asked a bunch of inane questions (true story – I told them I was having double vision and they asked, “In which eye?”), and about three hours later told me that I had high blood pressure but no signs of a stroke. The also said that they wanted to admit me and give me an MRI, but I’d already promised Jenny (she was in the Galapagos at the time) that I’d take care of her cats – and I didn’t know what this was costing me – so I declined and somehow drove myself home.

It was during the drive home (white-knuckled) and while sitting there the rest of the afternoon that I actually figured out what my eyes were doing (as described above). Needless to say, I was kind of freaking out for most of the day, but I managed to let my boss and co-workers know that I wasn’t dead and went to bed pretty early.

Wednesday morning, my eyes were back to normal. I took the day off and picked up a couple of prescriptions that the hospital had given me for hypertension and made an appointment with a GP for a follow-up.

Do you remember when I said, near the end of my last post, that I really needed to cut down on my smoking? Yeah – I went ahead and quit that. Coming up on two months now. I’m also walking (rather quickly) a bit over 5 miles every morning and taking drugs for hypertension and cholesterol. I’m also not eating anything that tastes remotely good (no sugar, no salt, no cholesterol, no fat, no carbs, blah, blah, blah).

The GP wants me to go see a cardiologist about carotid stenosis (blockage in my carotids), but I’m not ready for that yet. The worst part of things now is that one of the BP meds occasionally gives me vertigo – and every time it happens, I start to wonder if the whole thing is starting up again.

That can’t be good for my blood pressure.

In other news…THE APOCALYPSE IS HERE! Yes. Coronavirus. COVID-19. The big one. Or not. Who knows? All I know is that everything in Atlanta (and much of the world) has been canceled, and we went from talking about maybe working from home a bit to EVERYBODY WORK AT HOME ALL THE TIME – over the course of 3 days. So that’s what we’re doing. I straightened out my office, brought home a standing desk and my laptop, and made sure that all of my people brought home whatever they needed to be efficient from home. Just like that, all of us are remote for the foreseeable future.

My work-from-home setup, featuring a stand-up desk

The remote working isn’t really a big deal – I’ve been doing it a couple of days per week anyway – but the fact that I’m at home all the time now is going to get really boring really fast. I’ve got a project, which I’m calling “Campmachine 3.0,” to keep me occupied for a while. Not sure how long it will last. I’m basically building a bed and some cabinets in the back of my car in anticipation of going car camping sometime after tax season. At this point, what I’ve built is perfectly functional (helps a great deal when I’m bringing home groceries!), but it doesn’t look “finished,” so I might just consider what I’ve got to be a prototype and built the whole thing again better. That’s assuming that the Home Depot stays open long enough for me to get the material that I need.

I bought a Dremel tool a few weeks ago. Now THAT’S a good time! I’m still very green with it. Not sure of all the cool things that it can do, but I know it can do more than cut the ends off of screws that go all the way through a piece of wood (which is all I’ve used it for). I have a feeling that I’ll be doing more with it as I get more bored.

I’ve also been watching a couple of woodworking channels on YouTube, and I’m definitely going to build a Joiner’s table to replace the aging worktable that I put in my garage 15 or so years ago. I’ve got the plans and everything. I’m really looking forward to building that. I probably should do that before I do any other projects, to be honest.

One last bit of news is that this blog may be moving yet again. Or it may not. I’m definitely doing something with it, but haven’t decided exactly what. I’ve started a new domain called TomsBrain.com, both because I don’t want my personal blog so closely associated with the football site and also because I wanted a non-gmail address that was more “me” than my hotmail address, but not all-the-way “professional” like my Outlook address is. For those of you who didn’t know I had multiple addresses, you haven’t been paying attention – and I have others that are basically “stealth” addresses that you’ll probably never know about.

Anyway, I liked the idea of “tom@tomsbrain.com,” so I got that setup. The new domain is indeed built on a WordPress structure; in theory, I could just move this whole thing there and call it good. I thought about that. And then I thought, “What if I use the TomsBrain.com address to apply for a job? Do I want complete strangers who might be looking to hire me to see a personal blog?”

And I’m not sure that I do. But I might want them to see a less personal blog. Not necessarily professional, but maybe more structured, with more formal writing. Maybe articles about brass banding or thoughts on various technical issues or even just day-to-day nonsense, but written for a larger, general, audience (as this is most certainly not). That’s a decent idea…but what do I do with the last 15 years’ worth of stuff that’s already here?

Don’t know. I might move it (truth be told, I already HAVE copied it) to the new site, but set it up in a more protected way, allowing access only to a select few. Or I might just archive it, allowing access to nobody other than me – no one wants to go back and read my old stuff anyway, right?

Anyway, it’s all still up in the air. I’m working on the design for TomsBrain.com now, and I’ll decide what it’s going to be – and where this blog will fit in – after I’ve got that taken care of. For now, this is still the only place to see all this literary nonsense.

Merry Christmas

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It seems as if every time I sit down to write something here, two things are true: My dad’s reminded me that I’m a complete slacker about updating my stuff, and at least two months have gone by since I last did so.

So, in response to an email that I got from Dad last night, I shall now update this tome…after a four-month hiatus this time.

I did not make it to Michigan for my fall sojourn this year. Throughout September and October, I kept wavering on whether or not to do it, given that I’d booked my time off for the week before and of Thanksgiving, which would be the latest I’ve headed to the uncivilized part of the north (Vermont is not uncivilized). I was concerned not about the cold, but with the possibility that I’d get my car to the cabin and not be able to get it back out to a road – the cabins at Cheboygan are 1-2 miles from the parking lot, reachable on dirt tracks that are navigable in the Subaru as long as there aren’t two feet of snow on the ground, and that was a distinct possibility in late November.

So I opted for a staycation – improved the setup of the tarp on my deck and spent a week and a half doing basically nothing. Sat on the deck, drank beer and bourbon, listened to podcasts…hung out inside with the cats, did some laundry, etc.

I think it turned out to be a fairly wise decision. The weather in northern Michigan was crappy, to put it mildly. Looks like they had at least rain every day, some snow, some bitterly-cold days – and wind-driven flooding along the Mackinaw Straits, which almost certainly would’ve made 10 days in the cabin (100 feet from the water in normal conditions) pretty miserable. It would have been relaxing, however; I’ve got to admit that I didn’t feel nearly as chill after 10 days at home as I did after 7 days in Michigan each of the last couple of years.

I saved some money, though. That’s a good thing.

I made an appearance at the company Christmas party this year. It was a couple of weeks ago, and it marked the first time in my entire career that I’ve gone to an office party. I did so at the request/command of my boss, who has decided that I need to, I guess, be more approachable as a normal person to the other departments at work. I’m not describing that very well, but I sort of get what he’s pushing. I tend to focus on my direct reports, along with one or two key contacts in other departments, and I don’t socialize with many other people in the office. Although I’ve achieved (and encouraged) a reputation as a go-to technical guy, I’m still learning the hands-off, administrative, style of management; and making small talk with the big bosses from New Hampshire and heads of other departments is part of that, I suppose. I didn’t stay long. I had a couple of drinks, ate dinner, talked with a few folks, and left. I didn’t hang around for the post-dinner festivities (a game of musical chairs that has become somewhat legendary in the company over the last 15 years), and I missed seeing, apparently, half of my team get shit-faced. That’s probably a good thing – and is also one of the reasons that I don’t do office parties. I’ve been known to, um, inebriate myself on occasion.

This past week, I led a project in Statesville, NC. This is not the project that I mentioned in my previous post (August), which was in Winston-Salem, NC, but a small setup for a 23-person office that I handled along with one of the newer kids on my team. I was curious to see how she’d do on her first project, and was pleased to see that she performed very well, as I’d believed she would. She was a hire that I had mild reservations about making earlier this year, but her ability to work with people – and good critical-thinking skills in spite of a lack of technical background – is serving her well on my team. She’s not ready to step into a leadership position yet, but she will be once she gets over her insecurity and figures out that she knows as much or more than most of her peers.

The project, for the most part, went well. Started out very poorly – equipment that was sent via FedEx from Montana 10 days earlier had not arrived, and we also had some problems with an anti-virus software that had been installed by the client’s previous IT company – but by the middle of the third day I was breathing easier, and by the end of the fifth I was able to sit down with the firm administrator and others central to the project and determine that everybody was pretty happy and we looked good going forward. That’s a bonus because I also learned that my team will be the primary technical support for this particular client. That doesn’t happen a lot – normally, I have to run clean-up for 2 months for firms that other teams have on-boarded, and it’s a real pain.

I don’t have any big plans for Christmas, the title of this post notwithstanding. I’m guessing that Jenny will probably invite me over for dinner at some point – if so, I’ll go. Other than that, I plan to sleep for a couple of days. Beginning in January, I’m going to try to start walking in the mornings again. I’ve completely gotten out of that habit. I’m not entirely sure why that is, but I need to get back into it. I’m getting basically no exercise these days. I might try to stop smoking again at the same time. I’d quit for probably 6 months before Mom died, then started up again immediately after (stupid, I know). Kept it pretty much under control until I got my notice from AT&T, at which point I turned into a heavy smoker. I know I need to cut it out, but it’s a habit like a vice grip at this point. I know it’s a mental thing, however…just need to decide I want to quit again and do it. I know a couple of kitties who’ll probably be happy when I do.

That’s pretty much all the stuff that I can remember for now, so I’ll end this here. I hope everyone has a happy Christmas, festive New Year, and fewer fireworks than I’m sure my neighbors will have.

Updated by Popular Demand

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So I got a short email from Dad the other day, letting me know that I haven’t posted here since last Christmas. That seemed crazy to me when I read it, so I checked – and he is, of course, correct. That being the case, I shall now attempt to compose some sort of update on what’s been going on since then.

Not a lot, as it turns out.

Work has been a beast through this tax season (corporate deadline was last Saturday, and the personal one is April 15, as you probably know). We’ve had some issues with our physical file system, causing extreme delays and disconnections for a number of our clients. Naturally, they don’t understand or care that the level 1 people who are generally the first to respond to their complaints can do absolutely nothing about this – they just want to get pissed off with whomever is trying to help them. As a lead, I’m generally the guy who gets to be the backstop for my 9 direct reports, so I’m getting yelled at pretty much every day.

Making things more annoying is the fact that our systems admin team spent a long time refusing to admit that maybe it was their fault that the systems were failing, and sometime in late December or early January they decided that it must be scripts that other people had written that were causing the problems. A decree was issued that scripts were henceforth forbidden unless they were written by the systems admin team. Naturally, my own scripts – which were being used by most of the level 1 teams – were instantly assessed to be existential threats that had to be killed.

So the SA people wrote their own script to seek out and delete any copies of my scripts anywhere they resided, be it on the network or on local workstations. This plan was not announced, of course, but I had an idea that they might try something like that. Not wanting to lose 6 months worth of work, I deleted all of my scripts, keeping copies both in my recycle bin and on my iPod. These days, I feed bits and pieces of my scripts to the development team, who insist that their web-based portal can be used to do anything that I was doing with PowerShell – though that team tends to take about a month to even consider coding something that I’d regularly throw together in about 45 minutes when the need arose.

With one exception, by the way, none of my scripts do anything other than read data. They tell me, for example, who is logged on to a given server, what a user’s unique ID is (for registry searches), when a server was last rebooted, things like that. The exception to that is a script that deletes unnecessary files that are filling up space on client servers and causing them to fail. What I’m saying here is that 1}These are scripts that are needed to keep things running smoothly, and 2}There is no way they were causing any performance issues for the clients. After a few weeks of those scripts not running and performance continuing to decline, the SA team finally looked inward and discovered the file systems problems (not to mention problems with their own procedures – like running backups without checking first to see if the backup volumes had enough space to hold the incoming backups). A great hue and cry was raised (not to mention wailing and gnashing of teeth) about how this was the hardware vendors’ fault, how it couldn’t have been foreseen, and how they’d fix it after tax season; oddly, no mention was made of restoring my scripts, which were incredibly helpful in efficiently handling the volume of tickets being submitted due to the infrastructure problems. So they remain mothballed, and I – and one of the L2 guys who helped me – remain completely pissed off with the company as a whole and are at this point simply going through the motions at work. He (the L2) is actively looking for another job where he isn’t treated as a scapegoat who knows nothing, and may have gotten one last Thursday. We should know by next week. I’ve been sorely tempted to apply for either an apps management job or a level 2 job (both are currently open positions, and I’m fairly certain that I’d get either of them if I applied), but I’m sticking with management for now. If I have to keep working for longer than I’d like to, that’s where I’m most likely to find another gig.

Have to go help Jenny move some stuff for her dad. I’ll post this now, let my own Dad know, and continue with the drama of the last three months later on.

Week of 10/22/18

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Monday: Thought that I’d try something different this week and put down some notes from each day into a post that will be published at the end of the week.

I played a concert with the Gwinnett Wind Symphony yesterday afternoon. It wasn’t the best thing that I’ve ever been involved with, but it probably wasn’t the worst, either. We had a decent crowd at Gwinnett Infinity Theater, and – in spite of a few close calls – the band didn’t fall apart.

After the concert, I stopped at MicroCenter and picked up a mini Bluetooth keyboard, which I’ve paired to my phone (and am currently using to type this). Together with the WordPress app that I mentioned in yesterday’s entry, my phone is actually becoming something that I can legitimately use for writing. Yes, the KB is pretty cramped, and the shift keys aren’t exactly where I expect for them to be, but with practice, I can probably get up to 60-70 words per minute, which is amazing.

After the stop at MicroCenter, I went over to visit Herb in his new assisted living place. It’s a pretty good setup for him, and is close to Jenny and me. He’s got a small bedroom/office in one room, and kitchen/living room in another, and a good-sized bathroom. Pretty homey, all things considered, and he’s got caregivers around the clock, which is excellent. I helped him get his wireless printer set up and gave him a ream of paper (I’ve got more than I’ll ever use). Jenny was also there, so we visited for a bit before I came home, watched some television, did some laundry, and hit the sack.

Printers were the bane of my existence at work today. About a week ago, one of my firms decided to swap two printers. Normally, this isn’t a big deal, and I would just have to change their names in the group policy that pushes them out to workstations. Something went wrong with the policy, however, and I spend much of last week trying to get things working. Not only did the two printers not swap like they were supposed to, but people started losing OTHER printers. I got a frantic call from the client admin this morning saying that nobody on the second floor of the building had any printers.

So I spent all day trying various things to figure out what the hell was going on. Between 5:30 and 6:00 I think I finally got things working normally. It’s my hunch that the policy was never set up correctly when the firm came on board two months ago. I’m guessing that the on-site people manually installed everybody’s printers and nobody noticed that the policy wasn’t working until something had to change. When I made that change, all of the problems came to light.

It was, to put it mildly, a frustrating day.

I did get a little bit of time during the day to do some more work on a powershell script that I’ve been writing, and that was fun. I’m trying to, basically, rewrite the registry editor so that I can modify specific user hives in remote terminal servers. There are probably a hundred other (better) ways to do what I’m trying to do, but I’ve never used Powershell as much as I should have when I was managing systems, and learning a new language is a nice break during otherwise monotonous days.

Tomorrow will be another stressful day – we’re migrating four firms to Office 365. Two of my guys are in the O365 phone queue for expected heavy traffic, and two others are on a project in Florida, so my team will be severely short-handed.

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Tuesday: The weather took a turn for the cool this morning. I think it was in the low 50s when I got up and hovering around 60 when I left for work. Never got warmer than the low 70s.

Work itself wasn’t too bad. I had to do a few more tweaks for the printers that have taken up much of the last week, but got that out of the way early this morning. The rest of the day was spent closing tickets and helping my team with their own. Also got a little bit of work done on my Powers he’ll script and though of a few things that I can add to it.

Learned from one of my team that our team entry into last week’s Mega Millions drawing actually bore some fruit! We bought 9 tickets as a team on Friday as a part of a team-building exercise (went out to dinner at Dave & Busters), and we won $200. Not a billion bucks, but not bad. Of course, nobody won the whole thing, so tonight’s drawing, as you may know, is the largest jackpot ever at over $1.6 billion. Yes, I do have tickets – bought twenty of the things on my own. If I win, maybe I’ll throw some cash at my team.

I got home fairly late tonight – somewhere between 7 and 7:30 – and didn’t do much at all. Watched some television, washed some dirty dishes, and now I’m in bed. Maybe I’ll be a billionaire when I wake up.

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Wednesday: Not a billionaire. Not even a millionaire. In fact, on the twenty lottery tickets that I had – that’s 106 numbers altogether, I matched exactly…none. Oh well. Back to the grind, I guess.

It was nippy today for a while. Tomorrow is supposed to be nippier, with a high in the 60s. I’m not sure if it got over 70 today, but I was inside for most of the day, so I was comfortable in my Downtown Magnetawan tee and jeans. I had high hopes of closing out a bunch of tickets today, but things kept getting in the way and I honestly don’t know what my final numbers were.

Did an interview from 4 to 5:30. Nice kid, but he won’t be working for us. The three of us who interviewed him were unanimous in our opinions that he has absolutely no computer skills, in spite of his degree in cyber security.

Learned this afternoon that I have to do one-on-one meetings with my team before 11/15 – which in my case means before 11/1. So every day between tomorrow and next Friday will be spent in preparing – gathering metrics, listening to phone calls, reading ticket summaries, etc. Not my idea of a good time. We’ll also be migrating firms to Office 365 every night from tonight until the end of the year, which is going to cause high ticket loads every morning. This is the biggest project the X-Company has ever attempted, and I don’t think it’ll be a lot of fun, but it does need to be done.

I tied the registry portion of my Power Shell project into the lookup portion of it today, and it’s working quite well. This tool may actually wind up being really REALLY useful for my team.

Got home fairly late again tonight – somewhere around 7 – and make a couple of chicken sandwiches to eat while watching “The Newsroom” on Prime Video. That was it. Sitting in bed now and am about to be lying in bed. Just waiting for the kitties to settle in.

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Thursday: It was indeed a little cold today, with highs in the mid-60s and an unrelenting breeze. Normally, I would love that, but I underestimated the prognosticators and wore a tee shirt to work – did not bring a jacket. Of course, it was completely comfortable in the office, but my breaks outside were cold.

Tried to prepare for my 1-on-1 meetings with my directs for about half of the day, worked on tickets for most of the other half, and had my own 1-on-1 with my boss, where I learned that I’m doing pretty good. We talked about my future plans – whether I’d stick with the management path or jump to an upcoming escalations specialist spot. I said that, in my heart of hearts, I’m a techy; but that I’m determined to see if I can get comfortable in an admin role. That being the case, I do not intend to apply for the ES role when it comes up.

Turns out that I’ve got the inside track to a management promotion as we continue to add level 1 employees. My boss doesn’t want to have more than 12 directs. As we add more L1s, we’ll break them up into more teams, each with a team lead (leads currently report to my boss). The plan is to put another level in between the L1 leads and the Service director (my boss), and that’ s where I’d go. The leads would report to me and I’d report to the service director.

As I grow more comfortable in this role, I can see where that position would be more to my liking – dealing with intelligent technical leads without having to also deal with the daily grind of dealing with newbies who may or may not have a future in tech. Certainly something to think about.

We also talked about our respective personalities and how we approach our leadership positions. Turns out that both of us harbor inner thoughts that we’re frauds, which is oddly comforting. So I’ll soldier on and continue to work on my leadership and motivational skills (or lack thereof), and will continue to try to make this a new 2nd-act career.

At the end of the day, my friend Schuyler and I dug into my Power Shell project and tweaked and played until after 6:00. That being the case, I didn’t get home until close to 7:00. Made a shepherds pie for dinner (very good), did some dishes, and watched a hilarious mockumentary about a terrible survivalist. It was called, I think, “Tex Montana Will Survive.”

Got in bed with the intention of watching some college football, but it appears that it is not on a local (non-cable) channel, so I guess I’ll just go to sleep.

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Friday: A cold, drizzly day to end out the work week. At least I was smart enough to wear a rain coat today.

Worked on tickets for most of the day. Had one 1×1 meeting at around 11:30 and got some coding done late in the day, but for the most part, I zoned out to tunes and worked on problems. Had one guy not show up for work – he sent me a picture of the side of his car, said that he was hung up and waiting for AAA. 2 hours later said that AAA had just picked him up (this was a also at around 11:30), but he never came in. Very smart guy. Good guy. And this is his third unexcsused absence in two months and the second this week. We’ll be having a meeting on Monday, which I do not want to have. But… I wanted to manage people, right?

I got home by 6 o’clock or so and it was 60 inside the house. Hated to do it, but I was sort of tired of being right on the verge of cold, so I turned on the heat (set to 68). It’s the first time I’ve had it on since probably March, and the earliest that I can remember turning it on. My Nest thermostat needed something different, though, and I’m interested to learn if it handles heating as well as it handled cooling all summer. The heat has been off for the last hour or so, so I’m not overly concerned yet about my natural gas bill. Plus, we’re supposed to rebound and be back in the 70s by tomorrow.

Speaking of tomorrow, I don’t have many big plans for the weekend. Going to fix Jenny’s toilet on Sunday – replace a flapper, I think – and will probably start organizing things tomorrow for my trip next week. Will probably also go somewhere tomorrow afternoon to watch some football, play trivia, and hoist a few. At some point, I need to buy toilet paper and clean my master bath.

Call it the weekend of the toilet.

So I’ll wrap this up now and call this experiment of nightly updates to my blog, using my phone as a monitor and a tiny Bluetooth keyboard as an input device, a rousing success. Had I known how much I could use the phone for if I attached it to a keyboard, I probably would’ve picked up the latter years ago. It will definitely come in handy on off-the-grid vacations in the future.

With that, I close this entry and prepare for sleep. I’ll pick up this tome next week!

cars

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This will have to be a short entry because it’s a little after 8 o’clock and my alarm clock is set for 3:58 tomorrow morning.  Shortly after that time, I’ll hit the road for Waukegan.

Today at work was relatively hectic.  In addition to a training class that’s been going on for the last week – and will continue for three more – (I am constantly interrupted to open the doors for trainees because they don’t have badges and I am the gatekeeper), I was being slammed by the IT department to put together workstations for them, get others fixed for them, and discuss ways that I could keep them informed of workstation problems in the future.  I also had to complete a completely stupid “what did I do last month” spreadsheet for the finance department, which apparently hasn’t figured out what should be counted as a capital expense in our department and so has had us doing this STUPID busywork for the last couple of months (“On February 9th, I spent 3.2 hours reading email…”).  While doing all this stuff, I was also attempting to debug some code for a project I’ve been working on for the last 6 weeks or so, help technicians with installations, and keep one eye on a conversation going on with the rest of my group about next week’s launch of our 24×7 schedule in order to make sure that I don’t get stuck with an 8pm-7am shift of something (and that’s not a joke…15 freaking years in this business and now I’m trying to avoid getting a shit shift that should be worked by somebody 1/3 of my age with 1/10th of my experience).

But I made it through the day.  Got home and got packed for the trip, and am currently sitting in bed thinking about sleep.

So.  Cars that I’ve considered purchasing.  Top of the heap is still the Subaru Outback, but – mainly because I hate the idea of dropping 25 large for that car, I’m leaving the door open for other makes and models.  The Nissan XTerra looks good, and I’ve also eyed the Toyota 4Runner and Sequoia, various flavors of Jeep (Cherokee, Liberty, etc. – not the Wrangler, though that would be a great thing to have in the woods), and a couple of Hondas (Pilot, CRV).

Basically, what I want is a car lets me do all of the following: cruise around the city in relative comfort and quiet – not a lot of road noise, leather seats, decent stereo, Bluetooth, aux in for ipod or phone, etc.  However, I also need a machine that I can take into the woods several times a year.  By that I mean, while not technically off-roading, about as close as one can get.  The places that I go to camp are generally approachable only by hiking or by twisty, rocky, rugged, washed-out, narrow dirt roads.  Yes, I have taken most of my former cars on these roads, but I haven’t enjoyed it.  The Audi particularly makes me cringe every time I hit a washout or drive over a section of corduroy.  I want something that’s close enough to being a truck – and that has enough ground clearance – to make me comfortable on these mountain forays.  Next, I want something that I can sleep in in relative comfort.  I want the back seats to lay down flat, and I’d like the front passenger seat to do likewise.  This was one thing that I really liked about my PT Cruiser.  When the seats were laid flat, I had an 8-foot bed in the car, and I could pull into a campsite during a football weekend, string up a tarp, and not have to bother with a tent.  I also want a car with decent gas mileage – not spectacular, but 30+ – and without a massive cost of ownership (a la the Audi).  Last, it has to be a manual transmission.  I’ve done the automatic bit.  I’m over it.  I want a clutch and a stick shift (actually, I’d love to have a column shifter, but I don’t think anybody makes those anymore).

So, as I continue to wonder if I should or shouldn’t get a new vehicle, I’ll also continue to winnow down the list – or maybe expand it – of potential cars.  I’ve owned a lot of cars – but I want to get it completely right the next time around.

TWD

march madness

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So then.

After two months of blogging silence, I’ve decided to see if I can put something in here every day this month.  That’s right!  31 straight days of completely meaningless drivel, brought to you by the magic of my Microsoft Surface and the idiocy of my somewhat malformed mind. 

Some of you may recall that I managed to do this “post a day” thing successfully a few years ago.  At least I think I did.  I came close at any rate.  I’m not sure what I managed to write about for that month, just as I’m not sure what I’m going to write about this month, but I guess I can start with catching up.

Not too much to say on that front.  I’m still in the same stupid job and I still despise it.  There is a slight glimmer of hope in that area, however.  A month or two ago, I started discussing the idea of moving from operations (a mind-numbingly boring job with a complete lack of anything resembling a steady schedule) to analysis (which, although the title sounds even MORE mind-numbingly boring, involves working with databases, writing code, creating applications, and having a normal Monday-Friday gig).  This new gig would still be with the same company, working with the same data, maybe even doing some of the same things as I’m doing now – but I’d have a boss who “gets it” (insofar as creativity vs. stasis) and I could stop stressing out over my schedule.  Those are two pretty huge deals.   On the down side, I’d go from being a level 2 manager to a level 1B manager, which means nothing to anyone, I’m sure; what it boils down to is that, while my salary would remain the same, my bonus would be calculated at 2% less than it is now. 

Not really a huge deal to me, to be completely honest.  A bit of an ego slam, as I’ve been a level 2 for the last 10 years, but that’s about all really.

So when the job was finally posted a couple of weeks ago, I applied for it.  The application process itself was sort of cool, because I haven’t actually put a resume together in close to 25 years, and I have to pat myself on the back here and say that I’ve got a pretty damned impressive resume.

After submitting the application and telling my potential future boss about it, I decided it would only be right and proper to let my current boss in on the scoop.

He was less than thrilled.

Now, this is really sort of strange.  I started with this guy last May.  In late July, I had my mid-year review with him, at which time he said to me, “I get the idea that, had you known more about this job when I offered it to you, you wouldn’t have taken it.”  I agreed with him completely.  Told him that I was incredibly underwhelmed by the work, by the schedule, by the attitudes in the group, and by the management style of his team leads.  I stopped short of telling him that I didn’t like *his* management style only because, frankly, he doesn’t really manage anything.  He delegates it to his team leads.

One of my latest works d’art.  I call it “Orange Lake.”

After telling him all this, I received my typical “meets and may exceed expectations” rating…and was informed that no one else on his team rated any higher.  I’ve never really understood the whole concept of “may exceed” on these ratings, btw, but that’s beside the point.  What surprised me most was that I could sit there and tell him to his face that I think the job sucks and that the management team that he put together (and, one would assume, directs) is a large reason for that – and in response to this, he’d give me his highest rating.

By the time December rolled around and my year-end review was due, I held back even less.  Told him not only that the job and his team leads STILL sucked, but also that I really didn’t understand large pieces of things that I’m supposed to understand, that I don’t particularly care to understand those things, and that I’m frankly completely unimpressed with the product that we’re supposed to be supporting.  I should mention here that I was originally signed up to be in the “friendly” trial for this product; but, after seeing what a complete balls-up the whole thing is, I opted out of the trial.

Naturally, after completely ripping everything about his company for my year-end, I was awarded a “meets and may exceed” rating and given a 3.5% raise.

Two weeks later, I put in for the new job.

As of yesterday, when he and I had a little chat about things, I’m not going to be released to the new job.  We again discussed the fact that I really don’t want to do what I’m supposed to be doing, he again mentioned that he really wants me to stay on his team, and we’ve temporarily agreed that I will continue to keep the same title, sit in the same seat, and report to him (or his team leads) – but that the work I do will be whatever is needed in the position that I applied for (database reconciliation, writing programs, troubleshooting, etc.).  In a backroom discussion with the potential boss, I stressed that, in order for me to make this arrangement work for her, I have to have a schedule that meshes with hers – which is a normal Monday-Friday, 8-5 thing.  She’s agreed to bring that up with my current boss.

And if he doesn’t go for it?  Well….there’s another job about to come open in IT and I’ve already been doing a lot of things related to that job and have been sucking up to the IT director for the last 6 months,  And THAT job would be a promotion – which means that my current boss is not allowed to block me from taking it if it’s offered.

So I’ve got that on the back burner.

If everything falls through?  Well, it might be painful and it might take some serious planning and I might have to live on beans and rice for a while; but quitting is ALWAYS an option.  Been there, done that, got plenty of t-shirts.

And on that happy note, we’ll call this entry done.

TWD